Refund and Returns Policy


Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately we cannot offer you a refund or exchange. You will need to send an email to within 7 days after you received the items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It also cannot be installed. If the item is installed unfortunately a refund will be refused unless the item is faulty.

To complete your return, we require a proof of purchase emailed to Sheraton Lighting will get back to you with instruction on how to return your product.

Please do not send your purchase back to the manufacturer.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we will reply with detailed instructions on how to exchange your defective or damaged items

For Change of mind please note:

Products that have been installed cannot be returned for a change of mind refund/exchange.

Products that have been used cannot be returned for a change of mind refund/exchange.

Product must be in its original box and in a resaleable condition.

Customer pays for returns shipping and is responsible for its safe arrival back to our warehouse.

All returned items must be sent via a registered and insured shipping service that requires signature on delivery (e.g. Australia Post, Fastway Couriers, TNT, etc).

If you have purchased an item that was offered with “free delivery”, then the standard delivery fee that “would have been charged” will be deducted from the refund.

If you have purchased an item that was offered with “flat rate fee”, then the actual delivery fee that was charged by our courier will be deducted from the refund.

Products may differ from those pictured on the website due to natural variations in colour/finish and scale of the image.

Approval to return an item must be requested via email at within 7 day period of receiving the order

Custom (made to order items) must be paid for in full at time of ordering and full amount cannot be refunded or credited due to change of mind.

To the extent permitted by law, Sheraton Lighting:

limits its obligations and liability for the repair, replacement or refund of the purchase price of any goods to its obligations under the Act;

is not liable for any contingent, consequential, or punitive damages arising in way whatsoever in relation to the use of any goods; and is not liable for any claim, loss or expense incurred by any person resulting from the delivery, non-delivery or return of any goods.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 39 Scoresby Road Bayswater Victoria 3153

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.