Shipping Policy

Where Does Sheraton Lighting Deliver?

Sheraton Lighting can deliver to any address within Australia and to most countries around the world.

How much does delivery cost?

For all Australian customers purchasing through our online store, we offer free shipping. For International Customers please email us at sales@sheratonlighting.com.au for a shipping quotation.

How can I track my order?

When your order is dispatched (within 2-3 business days), we usually send you an email confirmation with tracking information. In some cases, your email confirmation may not include specific tracking information. In such cases, you can request for tracking information via email or login to your account and track your order from there. 

Will my purchase arrive safely?

Items are individually wrapped, boxed and protected to ensure your goods arrive in perfect condition. If there are any damages please make contact with us to arrange a replacement.

Does someone need to be home to receive goods?

No, if there is no one home then our courier will leave a notice at your address and responsibility will be for the purchaser to arrange collection or re-delivery of the product. To avoid this, we suggest you provide ‘authority to leave’ or have it sent to a business address – please make a note on checkout.

Collecting your order

Any order can be collected from our Sheraton Lighting warehouse in Bayswater Victoria and, of course, at no additional charge. Please contact our sales team to arrange a collection time.

Does someone need to be home to receive goods?

No, if there is no one home then our courier will leave a notice at your address and responsibility will be for the purchaser to arrange collection or re-delivery of the product. To avoid this, we suggest you provide ‘authority to leave’ or have it sent to a business address – please make a note on checkout.